Frequently Asked Questions
Everything you need to know about our artisanal tiles and orders.
Do you recommend ordering samples before placing a full order?
Yes, we highly recommend ordering samples. Because our tiles are artisanal and often handmade, variations in color, texture, and finish are expected and part of their unique character.
How much overage should I calculate for my project?
We recommend an overage of 15% for most projects to account for cuts, breakage during installation, and future repairs. For complex patterns or small quantities, 20% is suggested.
What is the typical lead time for shipping?
In-stock items typically ship within 5 to 7 business days. For custom orders or out-of-stock artisanal collections, lead times can range from 8 to 16 weeks depending on the material.
Can I return unused tile from my project?
We accept returns on select items within 30 days of delivery, provided they are in their original packaging and full box quantities. Please note that a 25% restocking fee applies, and shipping costs are non-refundable.
Do I need to seal my tiles?
Many of our products, particularly cement, terracotta, and certain natural stones, are porous and require sealing before and after grouting to protect against stains and moisture.
How do I track my freight delivery?
Once your order ships, you will receive a confirmation email with a tracking number and the carrier's contact information. For large freight shipments, the carrier will call you to schedule a delivery window.