Returns & Exchanges
At clé, we take pride in the artisanal nature of our tile; however, if you find yourself with surplus material, we accept returns on full, unopened boxes of current stock within 30 days of delivery. Please note that a 25% restocking fee applies to all eligible returns to help maintain our boutique inventory standards.
Verify Eligibility
Ensure your return consists of at least one full, unopened box of tile and was delivered within the last 30 days. Custom orders and 'final sale' items are not eligible for return.
Request Authorization
Contact our support team to receive a Return Merchandise Authorization (RMA) number. Returns sent without an official RMA number cannot be processed at our warehouse.
Pack and Ship
Safely secure your tiles in their original packaging and arrange for shipping via a carrier of your choice. We strongly recommend purchasing shipping insurance as we are not responsible for transit damage.
Inspection and Refund
Once our warehouse inspects the returned material for damage, we will issue a refund to your original payment method, minus the 25% restocking fee and any original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing